Frequent questions

 

🌍 How can I shop at KhoiKhoiDog?

You can shop in our online shop using any web browser, desktop or mobile. Simply add your favourite item to your cart and buy it. 😊

📞 How can I contact KhoiKhoiDog?

You can email us at khoikhoidog@gmail.com and we will get back to you as soon as possible. 

If it is an order enquiry, please indicate your order number in the subject line of the message with your order number.

💰 What payment methods do you accept?

You can shop in our shop by credit or debit card (Visa, Mastercard, Maestro and American Express), ShopPay, ApplePay, GooglePay and PayPal.

🕑 How long does it take to prepare my order?

The time of realization depends on the chosen items. All our products are handmade by us with great care.

-Collars and straps take 1 to 3 working days to be prepared and processed.

-Methacrylate, metal plates and harnesses take 1 to 3 working days to be prepared and processed.

-Resin plates take approximately 3 to 5 working days to be prepared and processed.

If you need the order before a specific date please let us know by adding a note to your order or contact us at khoikhoidog@gmail.com, we will do our best to get it to you before that date.

📦 When will I receive my order?

Once the orders are prepared, they are sent by standard parcel 24-72 hours to the address you provide.

In the case of the Balearic and Canary Islands, the times are different:
Balearic Islands: 2-4 working days.
Canary Islands: 2-7 working days

📦 How do I return an item?

In the Returns section we explain how to proceed in case you want to return a non-personalised product.